Help Centre

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Introduction to ITC Pros

Who are we?

ITC Pros has established itself as an internationally renowned trade facilitator. It prides itself on its understanding and real-world experience, along with the know-how to connect global businesses by offering reliable and efficient customized trading solutions. Our experts help clients win the toughest battles, whether it is procuring quality goods, penetrating challenging markets, ensuring punctual deliveries, or more for conciseness and flow. The company’s core values of transparency, integrity, and customer satisfaction inspire us to seek strong, and lasting relationships that create win-win situations for all market players.

Our Products:

1.Copy Trading: It is a trading strategy where one investor copies the trade of another, often referred to as a "signal provider" or "leader." The process is usually automated, and in such cases, the follower's account emulates the trades of the lead trader in real-time based on the same proportion of capital. In this way, this method enables traders that are still on a learning journey to participate in financial markets by following the strategies of more experienced and successful traders.

Copy trading

2.Falcon Bot: A trading bot is an intelligent, automated system that carries out trades on your behalf by leveraging market opportunities without your manual intervention. It analyses data, identifies trends, and executes transactions at the right time for efficiency, thereby maximizing potential profits with minimal effort and time.

Falcon Bot

3.PAMM Accounts: PAMM trading, or Percentage Allocation Management Module trading, is a convenient investment approach that allows investors to allocate their funds to a professional trader. This trader manages pooled capital across multiple accounts, enabling efficient management of investments. In this model, profits and losses are shared among investors in direct proportion to the amount they contribute, ensuring a fair investment experience. With PAMM trading, investors can benefit from the expertise of seasoned traders while enjoying a hassle-free investment journey.

PAMM

4.MAMM Accounts: MAM or Money Managers trading allows professional traders to manage multiple accounts with one master account. Unlike PAMM, MAM provides greater flexibility, which means each investor can set his risk. Investors can adjust trade size, which makes it tailored for account management.

MAMM

Getting started FAQs
  • What do I need to start with ITC Pros?

To apply for an ITC Pros investment account, you’ll need: 

-To be 18 years or older 

-To live in one of the countries where we offer our services 

-A computer and/or smartphone connected to the internet

-A valid phone number connected to your smartphone 

-A valid email address

Before you can start trading, you need to: 

-Open your trading account 

-Verify your profile 

-Make a deposit 

-All that’s left is to start trading!

  • Why do I need to verify my account?

To ensure the highest quality of service and compliance with financial regulations, verification of your investment account is required. 

The following are required to complete your account verification:

Proof of identity

Proof of address

Your information is always kept confidential and is only used for compliance purposes.

To upload your verification documents, click HERE.

IMPORTANT:

To prevent any account restrictions, such as limitations on trading, fund withdrawals, or potential account closure, all clients are advised to complete verification promptly.

  • What is ITC Pros’ Purpose?

ITC Pros aims to assist all customers, both novices and professional traders, through individual and advanced tools to allow them to work on the financial markets with confidence. Our state of the art platform allows you to trade forex, stocks, commodities, and cryptocurrencies with ease. We empower traders with the resources, transparency, and educational support needed to achieve financial independence. With expert-led courses, custom trading accounts, and a focus on your success, ITC Pros is committed to helping you reach your financial goals

Does ITC Pros have Islamic accounts?

Here at ITC Pros, we are offering Islamic accounts in accordance with Sharia law.

Islamic accounts have: 

No swap fees.

No charges, commissions or fees on account management. 

To apply for an ITC Pros Islamic account requires:

Registering for a real account and depositing a minimum of $200 USD. 

Verify your account.

All that’s left is to start trading!

Is ITC Pros supported in my country?

Here at ITC Pros, we are offering Islamic accounts in accordance with Sharia law.

Islamic accounts have: 

No swap fees.

No charges, commissions or fees on account management. 

To apply for an ITC Pros Islamic account requires:

Registering for a real account and depositing a minimum of $200 USD. 

Verify your account.

All that’s left is to start trading!

Is ITC Pros regulated?

Licensed by St. Lucia 

Legal name: Itcpros Ltd.

Registration Number: No.2024-00012

Certificate of Incorporation

Legal Accreditation

How old do I need to be to trade with ITC Pros?

At ITC Pros we are required to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, which mandate the collection of personal information to verify the identity of potential clients. Aspiring traders must submit scanned copies of their POI (Proof of Identity), typically issued at the age of 18 in most countries. As a result, trading on a real account is only permitted after reaching the legal age of adulthood.

Does ITC Pros accept US clients?

No, unfortunately we don’t currently provide our services to US residents.

Fund your account
  • By Bank Transfer 
  • By Bank Card 
  • By Cryptocurrency
Start trading

Before you can start trading, you need to: 

-Open your trading account 

-Verify your profile 

-Make a deposit 

-All that’s left is to start trading!

Who are your regulators?

ITC Pros is licensed or authorized by regulatory bodies in various regions. Please see below some of them: itcpros Ltd. is regulated and authorized by Revised laws of Saint Lucia of under license number 2024-00012.

Our trading platforms

cTrader: cTrader is a user-friendly trading platform designed with advanced features, including rapid order entry, swift execution, and customizable coding options. Developed by Spotware, cTrader aims to strike the perfect balance between simplicity and sophistication, making it suitable for both beginner and experienced traders.

Mobile application: Trade with a leading technologic application designed with advanced features, including rapid order entry, swift execution. Stocks and global indices on an intuitive platform where innovation meets opportunity. Discover a wide range of instruments, start risk-free with our free demo account today.

What can I trade with ITC Pros

-Forex 

-Stocks 

-Commodities 

-Precious Metals 

-Cryptocurrencies

Do you have a referral program?

No, we currently do not offer a referral program. Stay tuned for updates.

Do I register for a free demo account?

Before you can open a Demo account, you need to: 

-Open your trading account 

-Open your demo account 

-Log in and start your demo journey!

When and how are the IB commissions paid?

Be advised that the IB commissions are paid monthly. Our payment cycle operates on a 30-day basis. Payments are processed accordingly within this timeframe.

For more information click HERE

What are the advantages of trading with ITC Pros?
  • Advanced Trading Platforms: Utilize the cTrader platform, renowned for its robust features such as advanced analytical tools, automated trading capabilities, and support for multiple asset classes. 

Copy Trading Feature: Automatically mirror the trades of successful and experienced traders in real-time, allowing you to benefit from their expertise without active management. 

Professional Account Management: For those seeking advanced investment management, ITC Pros offers PAMM (Percentage Allocation Management Module) and MAM (Multi-Account Manager) solutions, enabling professional managers to handle multiple accounts efficiently. 

User-Friendly Financial Tools: Benefit from customizable e-wallets supporting a wide range of fiat and cryptocurrencies, as well as an exchange module for seamless currency conversions, enhancing your trading experience.

Do you provide your Introducers with any promotional materials?

We provide various promotional materials to our Introducers. For more information you can contact your IB Manager or  Contact us

Why can’t I find my country of residence when I try to open an account?

Service Restrictions: The platform may not operate in your country due to legal, regulatory, or business reasons. Some services restrict access based on local laws or international sanctions. 

Platform Limitations: The platform might be new or expanding, and hasn't yet added support for all countries. 

VPN or Location Issues: If you're using a VPN or your IP address is misidentified, the platform might not display the correct country options. 

Incorrect Region Settings: Your device or browser settings might be influencing the available options.

How do I start trading?

Before you can start trading, you need to: 

-Open your trading account (your first Real account will be created by default) 

-Verify your profile 

-Make a deposit 

-All that’s left is to start trading on your preferred platform

Which documents do I need to provide to become an ITC Pros client?

To open an account, we only require Proof of Identity (POI) and Proof of Residence (POR).

Proof of Identity (POI): This can be a color copy of an official document issued by a recognized authority, such as a valid passport (with at least 6 months before expiry), driver’s license, or identity card. The document must clearly display your full name, issue and expiry dates, and date and place of birth.

Proof of Residence (POR): This is an official document used to verify your current residential address, such as Utility bills (issued within the last 3-6 months), Bank or credit card statements, or tax statements. The document must an official document with a clear display of your full name, issue and expiry dates.

Ready to begin? Click to here open your account, upload your documents, and start trading.

How do I verify my profile?

Verifying your account is simple, just follow the steps below:

- Login to your Dashboard.  

-Click on your “Profile Icon” 

-Click on “Verification”

-Click on “Upgrade”.

-Follow the steps to upload your Proof of Identity (POI) and the Proof of Residence (POR). 

-To track document verification status, you can check it in the header or go to “Verification” under your “Profile Icon”. From there, you can see which documents you still need to upload to verify your account.

You can click here to upload your documents.

Are there any trading accounts created when I register?

No, when you register you have access on the Dashboard only. To create an account, you can click on “cTrader” on your Dashboard and click on “Add Account”.

Where can I find my account number and trading server?

There is an email that you received after creating your account with your account’s credentials.

Where can I find my account leverage?

Click on “cTrader” on your Dashboard and you will see all your account leverage.

For all the account’s details, click on the account name.

Can I change the base currency of my account?

No, the base currency is US Dollar (USD) and cannot be changed.

How do I reset my password?

Verifying your account is simple, just follow the steps below:

- Login to your Dashboard.  

-Click on your “Profile Icon” 

-Click on “Security”

- “Change Password”

 

Or click on Forgot Password

Can I change my leverage?

You can change your leverage upon request from your account manager or  Contact us

Can I update the personal information associated with my account?

You can change the personal information associated with your account prior to the verification process upon request or  Contact us

If I already have a verified account, do I need to resubmit my documents to open an additional one?

No, you don't need to pass through the verification process again.

How long does it take to open a trading account?

Opening a trading account with us is quick and easy, it’ll only take a few minutes of your time.

How do I open a trading account?

To create an account, you can click on “cTrader” on your Dashboard and click on “Add Account”.

Follow the steps of Adding a New Account in a matter of minutes.

You are ready to trade!

How long does ITC Pros store my personal information for?

We retain your personal data for as long as we maintain a business relationship with you or for as long as necessary to fulfil the purpose for which it was collected.

However, in certain cases, we may be required to retain records for a longer period due to legal and regulatory obligations. Specifically, under anti-money laundering laws, we must store certain information for up to five (5) years after the termination of our business relationship with you. This includes:

A copy of the documents used to comply with customer due diligence requirements.

Any supporting evidence related to our transactions and business relationship with you.

Additionally, any recorded communications, including telephone calls, electronic exchanges, in-person meetings, or other forms of correspondence, are stored in accordance with applicable local regulations.

For more details, please refer to our Privacy Policy.

How do you protect my personal information?

We respect your right to privacy and are committed to taking all reasonable measures to safeguard your personal information. This commitment applies to all individuals, whether you are a new or existing client or simply a visitor to our website.

We store and process your personal data in full compliance with all applicable data protection laws and regulations. To ensure the security of your information, we implement robust technical and organizational safeguards designed to prevent unauthorized access, loss, or misuse.

How We Protect Your Data

Secure Processing: All personal information is transmitted through encrypted channels, ensuring data confidentiality and integrity.

Employee Training & Accountability: Our employees undergo regular training to reinforce the importance of data protection. Any breaches of privacy are taken extremely seriously and may result in swift disciplinary action.

Access Control: We apply stringent security measures to prevent unauthorized access to your data.

Your Responsibility

While we take every precaution to protect your personal information, it is your responsibility to safeguard your account credentials. Ensure that your password remains confidential and is never shared with third parties.

For more details, please refer to our Privacy Policy.

How do I update the personal information associated with my Real account?

Your Real account is linked to the Proof of Identity you provided during the verification process.

Updating Your Name: If you need to change the registered name on your account, you must provide a new identification document to verify this request.

Updating Your Email Address: To update your email, please contact us at [email protected] and include a selfie of yourself holding your POI. This additional step helps us verify your identity and ensures the security of your account.

If you have any questions, feel free to Contact us

How do I top up the virtual funds in my Demo account?

To top up the balance of your Demo account, just get in touch! Feel free to Contact us

What is two-factor authentication (2FA)?

Two-factor authentication (2FA) adds an extra layer of security to your account, making it significantly more difficult for unauthorized users to gain access.

 

Unlike traditional single-factor authentication, which only requires a username and password, 2FA requires an additional credential, such as a unique code sent to your mobile device or generated by an authentication app. This added step ensures that even if your password is compromised, your account remains protected.

 

Enable 2FA today for enhanced security and peace of mind.

How do I set up two-factor authentication?

Setting up two-factor authentication is simple, just follow the steps below:

- Login to your Dashboard.  

-Click on your “Profile Icon” 

-Click on “Security”

- Under “Two-Factor Authentication”

What should I do if my account has been compromised?

If you believe your account has been compromised, you can change your password at any time. However, this requires either knowing your current password or having access to your registered email address.

To reset your password using your email, click on Forgot Password

If your email has also been compromised, please contact us from a different email address at [email protected], and our team will assist you.

Additionally, if you notice any unauthorized activity, such as unexpected trades or withdrawal requests, please report it to us immediately.

What is the minimum I can deposit or withdraw?

The minimum deposit is $200 for any account type. 

However, the minimum withdrawal varies depending on the withdrawal method.

​What is the minimum and maximum amount for credit/debit card funding?

-----------------------IDK-------------------------

Can I withdraw money whenever I want?

Yes, if your account is verified, you can request a withdrawal for your available balance at any time.

Do you charge any deposit or withdrawal fees?

We do not charge any fees on deposits or withdrawals.

For international bank wire transfers, we cover all fees imposed by our bank for transactions of $200 or more (or the equivalent in your local currency).

Please note that this policy is subject to change at any time.

What conversion rates do you use?

As ITC Pros, conversion rates depend on the actual Currency conversion rate.

If you deposit or withdraw funds in a different currency than your base currency (e.g., deposit in EUR while the trading account is in USD), we use the Currency conversion rate.

How to fund your account?

- Login to your Dashboard.  

-Click on your “Funds” 

-Then “Deposit”

-Select the payment method and proceed.

How long will it take to process my withdrawal request?

Withdrawal requests are processed instantly by our Back Office System, using advanced algorithmic parameters. In most cases, you will receive your funds immediately or on the same day your request is processed.

For withdrawals via bank wire, credit, or debit card, the funds typically take 2 to 5 business days to reach your account, depending on your bank's processing times.

What are SWIFT and IBAN?

1.SWIFT (Society for Worldwide Interbank Financial Telecommunication)

A SWIFT code (also called a BIC – Bank Identifier Code) is a unique identifier for banks worldwide.

It ensures that international transfers go to the correct bank.

Example format: BANKUS33XXX (Bank Code + Country Code + Location Code + Branch Code).

SWIFT codes are mainly used for international wire transfers.

2.IBAN (International Bank Account Number)

IBAN is an internationally standardized system for identifying bank accounts across borders.

It helps in processing payments more efficiently and reduces errors in international transactions.

IBAN includes a country code, check digits, bank identifier, and account number.

Example format: GB29 NWBK 6016 1331 9268 19 (UK IBAN).

IBAN is commonly used in Europe, the Middle East, and some other regions.

Intelligence and Education 

What educational resources does ITC Pros provide?

The ITC Pros Education page offers a trusted trading education platform designed to help individuals learn to trade effectively. It provides tutorials and real-time guidance to assist both beginners and experienced traders in enhancing their trading skills.

I am new to trading, where should I start?title. Click here to edit

The ITC Pros Education page offers a trusted trading education platform designed to help individuals learn to trade effectively. It provides tutorials and real-time guidance to assist both beginners and experienced traders in enhancing their trading skills. 

Additionally, ITC Pros offers a demo account with comprehensive learning sessions, allowing beginners to understand the basics and build confidence before engaging in real trading. 

For those interested in mirroring the strategies of top traders, ITC Pros provides a copy trading feature, suitable for both beginners and professionals seeking smarter trading approaches.

How do I calculate profit when trading CFDs?

The formula for calculating profits is:

(Close Price - Open Price) x Lots x Contract Size.

How to calculate margin?

Easily determine the margin required for your forex trades using our forex calculator. If you prefer manual calculations, use the formula:

Margin Required = (Lots × Contract Size) ÷ Account Leverage

Example Calculation:

Suppose you have a trading account in USD and plan to trade 1 lot of EUR/USD with 200:1 leverage. The required margin is:

(1×100,000) ÷ 200=500EUR(1 × 100,000) ÷ 200 = 500 EUR(1×100,000)÷200=500EURGold & Silver Margin Calculation

For gold and silver trades, use the formula:

Margin Required = (Lots × Contract Size × Opening Price) ÷ Account Leverage

CFD Margin Calculation

When trading CFDs, calculate the margin using:

Margin Required = (Lots × Contract Size × Opening Price × Margin Percentage)

For more details, click here. (Calculator Link)

How do I calculate pip value?

Easily determine pip value using our calculators. If you prefer to calculate it manually, use the following formula:

Pip Value (Quote Currency) = Amount of Base Currency × Pip Size

Example Calculations:

EUR/USD: 1 Lot (100,000 EUR) × 0.0001 = 10 USD

USD/CHF: 1 Lot (100,000 USD) × 0.0001 = 10 CHF

EUR/JPY: 1 Lot (100,000 EUR) × 0.01 = 1,000 JPY

This formula helps you quickly determine pip value in the quote currency for any trade.

For a hassle-free calculation, use our calculators now! (Calculator Link)

Arbitrage: A trading strategy that exploits price differences of the same asset across different markets to make a profit.

Ask Price: The lowest price a seller is willing to accept for an asset.

Bear Trap: A false market signal indicating a downward trend, leading traders to sell before the price reverses upward.

Breakout: When an asset’s price moves beyond a defined resistance or support level with increased volume.

Broker: A firm or individual that executes buy and sell orders on behalf of traders for a commission or fee.

Candlestick Chart: A graphical representation of price movements that includes open, high, low, and closing prices.

CFD (Contract for Difference): A financial derivative that allows traders to speculate on price movements without owning the underlying asset.

Consolidation: A period where the asset’s price moves within a tight range, showing indecisiveness in the market.

Derivatives: Financial contracts whose value is derived from an underlying asset such as Forex, commodities, or stocks.

Double Top/Bottom: A chart pattern that signals a potential reversal of an asset’s price direction.

Drawdown: The percentage decline in a trading account from its peak before a new high is reached.

ECN (Electronic Communication Network): A digital system that matches buy and sell orders automatically without a traditional broker.

Exponential Moving Average (EMA): A type of moving average that places greater weight on recent prices to react more quickly to price changes.

Fibonacci Retracement: A technical analysis tool that helps traders identify potential support and resistance levels based on Fibonacci ratios.

Fill Price: The actual price at which a trade order is executed.

Fundamental Analysis: A trading method that evaluates financial, economic, and political factors to predict price movements.

Hedge: A strategy used to offset potential losses by taking an opposite position in a related asset.

Ichi Moku Cloud: A complex technical indicator that defines support, resistance, momentum, and trend direction.

Index Fund: A type of mutual fund that tracks a specific market index.

Inflation Hedge: An investment designed to protect against the decline in purchasing power due to inflation.

Limit Up/Limit Down: The maximum price range an asset can move within a trading session, enforced to prevent extreme volatility.

Liquidity: The ease with which an asset can be bought or sold in the market without affecting its price.

Margin Call: A demand from a broker requiring a trader to deposit more funds to maintain an open position.

Market Sentiment: The overall attitude of investors toward a particular market or asset.

NAV (Net Asset Value): The total value of a fund’s assets minus its liabilities.

Order Book: A real-time list of buy and sell orders for a particular asset, used to gauge market depth.

Overbought: A condition where an asset’s price is considered too high and may be due for a pullback.

Oversold: A condition where an asset’s price is considered too low and may be due for a reversal.

Pip (Percentage in Point): The smallest price movement in Forex trading, usually the fourth decimal place in currency pairs.

Pullback: A temporary dip in an asset’s price before continuing in the original trend direction.

Retracement: A temporary reversal in an asset’s price movement within a larger trend.

Scalping: A high-frequency trading strategy where traders make small profits from numerous quick trades.

Slippage: The difference between the expected trade price and the actual executed price due to market volatility.

Spread: The difference between the bid and ask price of an asset, representing the cost of trading.

Technical Analysis: A trading method that analyses past price movements using charts and indicators to predict future trends.

Trailing Stop: A stop-loss order that moves in the direction of the trade to lock in profits while limiting potential losses.

VWAP (Volume Weighted Average Price): A trading benchmark that calculates the average price of an asset based on volume and price.

Whipsaw: A market condition where prices rapidly change direction, often leading to losses for traders.

Yield Curve: A graph that shows the relationship between interest rates and bond maturities, used to predict economic conditions.

Zero-Sum Game: A market scenario where one trader’s gain is another trader’s loss, common in derivative trading.

What is CFD?

CFD stands for Contract for Difference. It is a financial derivative that allows traders to speculate on the price movements of various assets without owning them.

A CFD is an agreement between a trader and ITC Pros to exchange the difference in the price of an asset from the time the contract is opened to when it is closed.

What spread do you offer?

-----------------------IDK-------------------------

What is the difference between market execution and pending order?

Market Execution (Instant Order)

A trade is executed immediately at the best available price in the market.
How It Works: You click BUY or SELL, and your broker fills the order at the current market price.
Best For:

-Traders who want immediate execution.

-High-frequency and day traders.

-Volatile markets where prices change rapidly.

Pending Orders (Delayed Execution)

A trade is set to be executed in the future when the price reaches a specified level.
How It Works: You set an entry price, and the order executes only if the market reaches that price.
Types of Pending Orders:

-Buy Limit – Buy at a lower price than the current market price.

-Sell Limit – Sell at a higher price than the current market price.

-Buy Stop – Buy at a higher price than the current market price.

-Sell Stop – Sell at a lower price than the current market price.

Best For:

-Traders who plan their entries at specific price levels.

-Swing traders and long-term traders.

-Avoiding bad execution due to market volatility.

What is stop out?

Stop Out occurs when a trader’s margin level falls below a certain threshold (20% with ITC Pros), and the broker automatically closes highest losing position to prevent further losses.

What is leverage?

Leverage is expressed as a ratio, such as 1:10, 1:50, 1:100, or 1:200, indicating how much more exposure a trader has compared to their initial deposit.

Example:

Leverage 1:200 → For every $2 in your account, you can trade $200 worth of assets.

If you deposit $1,000, with 1:200 leverage, you can control a $200,000 trade.

Leverage Calculation

Required Margin = Trade Size ÷ Leverage

Example with 1:100 Leverage

You want to buy 1 lot of EUR/USD (100,000 units).

If leverage is 1:100, margin required = 100,000 ÷ 100 = $1,000.

Without leverage, you’d need the full $100,000 to open the trade.

Pros & Cons of Leverage

Pros:

Trade Larger Positions with small capital.
Higher Profit Potential (if the market moves in your favor).
More Trading Opportunities with limited funds.

Cons:

Higher Risk: Losses are also magnified.
Margin Calls & Stop Outs: If your account balance falls too low.
Emotional Trading: High leverage can encourage overtrading.

What is free margin?

Free Margin is the amount of capital available in your trading account that can be used to open new trades or withstand market fluctuations. It is the difference between your Equity and Used Margin.

Do you charge swap fees on trades?

We do charge swap fees normally. Islamic account are swap free accounts.

Do you allow hedging?

Yes we do allow hedging with all the trading accounts

What is a pip?

A pip (Percentage in Point) is the smallest price movement in the exchange rate of a currency pair in Forex trading. It is usually the fourth decimal place (0.0001) in most currency pairs, except for JPY pairs, where it is the second decimal place (0.01).

In gold trading (XAU/USD), a pip is typically $0.01 (1 cent) movement in price. However, traders often refer to a $1 price movement as 10 pips for simplicity.

The value of a pip depends on lot size and currency pair.

What is the margin level?

Margin Level is a key indicator of a trader’s account health, showing the ratio between Equity and Used Margin, expressed as a percentage. It determines whether a trader can open new trades or risks a margin call or stop out.

What are Dividends?

Dividends are payments made by a company to its shareholders, usually from profits, as a reward for investing in the company’s stock. They can be issued in cash or additional shares and are typically paid on a quarterly, semi-annual, or annual basis.

What is a trailing stop?

A trailing stop is a variation of a standard stop loss order. It adjusts dynamically based on the current market price. It is set at a fixed percentage or dollar amount from the market price, based on the trade direction. 

For a long position, the trailing stop is placed below the current market price, while for a short position, it is set above. This strategy allows investors to safeguard profits by keeping trades open as long as the price moves in their favor. However, if the price reverses by the specified amount, the trade is automatically closed. 

Trailing stops can be established when placing the initial trade or added afterward, providing flexibility to investors. 

Simplified Explanation: A trailing stop is a type of order that changes to protect profits. It keeps adjusting as prices go up, allowing a trade to stay open. If prices go down, it will close the trade automatically.

How do you open a trade?
  1. Log into ITC Pros’ cTrader

Open the cTrader platform on your computer or mobile.

Log in using your broker's provided credentials.

  1. Choose a Trading Account

If you have multiple accounts (Demo, Live), select the one you want to trade with.

  1. Select a Trading Instrument

On the Market Watch panel (left side), find the currency pair, stock, or asset you want to trade.

Click on the asset to bring up the order window.

  1. Decide on the Trade Type

cTrader offers different order types:

Market Order: Buy/Sell immediately at the current price.

Limit Order: Set a price where you want to buy/sell.

Stop Order: Place an order that activates when the price reaches a certain level.

Stop-Limit Order: A combination of stop and limit orders.

  1. Enter Trade Details

Volume (Lot size): Specify the number of units you want to trade.

Take Profit (TP): Set a target price to close the trade at a profit.

Stop Loss (SL): Set a limit where the trade will close to prevent excessive losses.

Trailing Stop (Optional): Moves the stop loss automatically if the price moves in your favor.

  1. Execute the Trade

Click Buy or Sell depending on your market prediction.

Confirm the trade if prompted.

  1. Manage Open Trades

Go to the "Positions" tab to monitor your open trades.

You can modify or close a trade anytime by clicking Modify or Close.

  1. Close a Trade

Click on the trade in the Positions tab.

Click Close Position to exit manually.

What do I do if I don’t receive a welcome email?

You can contact us through digital engagement through WhatsApp and Telegram (+306970379506) or submit a form through  Contact us.

How do I clear my browser cache and cookies?

Google Chrome (Windows, Mac, Linux)

  1. Open Chrome.
  2. Click the three-dot menu (top-right corner).
  3. Select More tools > Clear browsing data.
  4. Choose Time Range (e.g., "Last hour," "Last 24 hours," or "All time").
  5. Check Cookies and other site data and Cached images and files.
  6. Click Clear data.

Microsoft Edge (Windows, Mac)

  1. Open Edge.
  2. Click the three-dot menu (top-right corner).
  3. Select Settings > Privacy, search, and services.
  4. Under Clear browsing data, click Choose what to clear.
  5. Select Cookies and other site data and Cached images and files.
  6. Click Clear now.

Mozilla Firefox (Windows, Mac, Linux)

  1. Open Firefox.
  2. Click the three-line menu (top-right corner).
  3. Select Settings > Privacy & Security.
  4. Scroll to Cookies and Site Data, then click Clear Data.
  5. Check Cookies and Site Data and Cached Web Content.
  6. Click Clear.

Safari (Mac)

  1. Open Safari.
  2. Click Safari in the top menu bar.
  3. Select Preferences > Privacy.
  4. Click Manage Website Data > Remove All.
  5. Confirm by clicking Remove Now.

Opera

  1. Open Opera.
  2. Click the three-dot menu (top-right corner).
  3. Select Settings > Privacy & security.
  4. Click Clear browsing data.
  5. Select Cookies and other site data and Cached images and files.
  6. Click Clear data.

Brave

  1. Open Brave.
  2. Click the three-line menu (top-right corner).
  3. Select Settings > Privacy and security > Clear browsing data.
  4. Choose Time Range and check Cookies and other site data and Cached images and files.
  5. Click Clear data.
Why is there a loss as soon as I open a trade?

Because of the spread. 

Spreads serve as an indicator of market liquidity, tighter spreads generally mean higher liquidity, while wider spreads may indicate lower liquidity or higher volatility. 

Since the spread is factored into every trade, it effectively acts as a transaction cost for traders.

What should I do if I can't see my withdrawn funds?

Withdrawal requests are processed instantly by our Back Office System, using advanced algorithmic parameters. In most cases, you will receive your funds immediately or on the same day your request is processed.

 

For withdrawals via bank wire, credit, or debit card, the funds typically take 2 to 5 business days to reach your account, depending on your bank's processing times.


If the withdrawal process exceeds that time you can reach out to your Account manager or Contact us

Is there a maximum trade size?

The maximum trade size is 50 lots.

How can I contact ITC Pros?

You can contact us through digital engagement through WhatsApp and Telegram (+306970379506) or  Contact us

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